Rene Uno Adjustable Single-Rail Drying Rack [ Indoor Drying ]

1-year warranty against manufacturing defects

• Coverage applies to manufacturing defects.
• Proof of purchase is required for warranty claims.
• Photos or videos may be requested for assessment.
• Approved claims may be resolved through repair, replacement or another suitable remedy, depending on the issue.

At Rene, we design thoughtful everyday systems made for modern living. If something isn’t right with your order, we’re here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• Items must be unused and in original condition
  
• Products must be returned in their original packaging
  
• Proof of purchase or order confirmation is required
  

For hygiene and safety reasons, certain used cleaning products may not be eligible for return.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
  
• Photos of the item and packaging
  

We’ll review the issue and arrange a replacement, refund, or suitable resolution as quickly as possible.

Refunds

Once your return is received and inspected, we’ll notify you regarding the approval of your refund.

Approved refunds will be processed back to your original payment method within 5–10 business days depending on your payment provider.

Original shipping fees are non-refundable unless the item was incorrect or damaged.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, we recommend placing a new order after your return is approved.

Return Shipping

Customers are responsible for return shipping costs unless:

• 
  The item arrived damaged
  
• 
  The wrong item was received
  
• 
  The product is defective
  

We recommend using a tracked shipping method for returns.

Order Cancellations

Orders may only be cancelled before shipment confirmation has been issued.

Once an order has been processed or shipped, cancellations may no longer be possible.

Contact Us

For any return or refund enquiries, please contact us at: support@reneasia.co

We aim to respond within 1–3 business days.

Where do you ship to?

We currently ship within:

• Singapore
  
• Malaysia
  

We’re working on expanding to more regions in the future.

How long does delivery take?

Estimated delivery time is approximately:

• 3 working days
  

Delivery times may vary slightly during peak periods, public holidays, or courier delays.

How much is shipping?

We offer:

• $4 flat delivery fee
  
• Free delivery on orders over $100
  

Shipping fees will be automatically calculated at checkout.

How can I track my order?

Once your order has been shipped, you’ll receive a tracking number via email.

Please allow some time for tracking updates to appear after dispatch.

When will my order be processed?

Orders are typically processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next working day.

What if my package arrives damaged?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number
  
• Photos of the item and packaging
  

We’ll assist you as quickly as possible.

Can I change or cancel my order?

Orders can only be changed or cancelled before shipment confirmation has been issued.

Once an order has been packed or dispatched, changes may no longer be possible.